2024 EOBs are now available online. Please contact Customer Service for EOBs prior to the current year.

Employee Assistance Program Clinical Services

CommunityCare EAP offers confidential in-person and telephone assessment, counseling, referral and follow-up in our private offices. We carefully select our network of providers to ensure you receive the highest quality service.

Assistance is available for a wide range of personal issues including:


Much of the research on major, prolonged or repeated stress comes from studying people's responses to stressful situations. One well-known scale of life events - the Social Readjustment Rating Scale - evaluates the effects of events that require an individual to adapt. Use the calculator below, containing selected items from the scale, to determine your score in "Life Change Units". Check every item that you have experienced in the last 18 months. If your total score displayed at the bottom of the page, is more than 200, you are likely to be experiencing significant physical or mental effects of stress.

 Open the Stress Calculator
Life Event Change Units
  Total Life Change Units:

If your total score is more than 200, you may consider making an appointment with your EAP. All appointments are kept confidential.

Marital & Family Problems

Family and marital issues can be a source of stress and depression. The EAP can intervene in these areas by conducting a thorough assessment of the partners and/or family to determine the factors leading up to the issues. Problem-solving techniques can be discussed - whether they relate to communication, parenting, eldercare or divorce concerns.

The EAP counselor, after conducting the initial assessment, can refer the clients to providers within their insurance plan, community providers who may work on a sliding scale fee (for those without insurance) or possibly classes that could aid the family in enhanced communication.

Through private or community-based assistance, clients will have an opportunity to learn valuable tools in increasing trust, respect and hope with the potential result of creating more healthy interactions within the family system.

Work Related Difficulties

EAP services can provide assistance to you with workplace conflicts and job stress. This may include concerns about job performance, improvement of workplace communication or issues related to sexual harassment.

Assistance with job problems can positively effect relationships with colleagues and supervisors; increase morale and reduce absenteeism and illnesses related to workplace stress. Work-related stress may result from being laid off, not getting a promotion, workaholicism and many other aspects of adjustment to the workplace environment.

Research indicates that employees who access EAP services are more productive, have a positive effect on overall morale and feel more positive about the work environment.

Emotional Problems & Depression

Personal problems are a part of life and can have many different faces. Emotional problems can include depression, anxiety, eating disorders, stress, Post Traumatic Stress Disorder, psychiatric illnesses, domestic violence, relationship issues and many more.

Most of the time, we can handle problems on our own or with help and support of family and friends. But then there are times that the problem becomes bigger than our ability to cope or our knowledge of what to do. Sometimes we just want a second opinion on decisions we have already decided to make. There are instances when we are not struggling with issues, but someone we love is - and we don't know what to say or how to help.

The EAP can help bring clarity to the issues and make suggestions for the most useful kind of ongoing support and guidance. Some emotional issues are not acute, and can reach resolution in the EAP sessions provided by the client's company. Whether they are mild, moderate or severe, the concerns that bring a person to the EAP will be respected, listened to and supported.

Substance Abuse

You might think of a chemically dependent person as someone who can't live without their drink or drugs, who is often drunk or stoned, who uses every day, or is irresponsible, immoral, weak-willed or even evil. The fact is, a person can be chemically dependent without showing such obvious signs, and dependency can cause serious problems in a person's life. We are gradually beginning to realize that a person's genetic makeup may affect his/her chances of becoming dependent, and that dependency is often a physical condition that cannot be cured by willpower alone.

Dependence on alcohol or other drugs is a widespread problem. Many times, people don't recognize it. Chemical dependency is simply the inability to control the use of some physical substance - not being able to quit, and not being able to limit how much is used. If you have a dependency problem, recognizing it can help you to move towards a happier and healthier life.

Recognize the Signs

Here are some signs that might indicate a chemical dependency problem in you or someone you love:

  • Trying to cut down or to quit using some substance, and failing at it.
  • "Blackouts," or lapses of memory, after use.
  • Using the substance while alone, or hiding the evidence of use.
  • Using the substance to forget about problems or worries.
  • Doing things while "under the influence" that cause regret afterwards.
  • Not being able to enjoy an event without the substance.
  • Using much more than other people in a social gathering.
  • Neglecting responsibilities in order to use the substance.
  • Family, friends, or employer expressing concern about substance use.
  • Being willing to do almost anything to get the substance.
  • Financial or legal problems from using the substance.

Take Action

Recognizing that there is a problem is the first step towards recovering from dependency. If you think you might have a problem, or if you are experiencing some of the signs listed above, please make an appointment with your EAP. All appointments are strictly confidential.

Financial Difficulties

Although EAP counselors do not give financial advice, they will assess for the specific concerns and needs of each client, and make referrals to community resources.

There are community resources that specialize in helping families create and manage budgets; act as a liaison between the client and the lender; provide food, clothing and shelter, as well as some financial assistance if the client qualifies.

Because very few people go through life without some financial concerns, the EAP understands the particular stressors that occur when there is a loss of control over this most important area of our lives. These concerns may come as a result of a poor economy; divorce, taking care of an elderly parent, putting a child through college or losing a job - among many other causes. The EAP counselor will do a thorough search of all available community resources in an effort to help bring resolution to financial concerns.


Problems do not always happen between 8 a.m. and 5 p.m., Monday through Friday. CommunityCare EAP provides a help line 24 hours a day, 7 days a week. Our help line can be reached after 5 p.m. by calling (918) 594-5232 (Tulsa metro) or by calling toll-free 1-800-221-3976.

Our Staff Qualifications

  • Substance Abuse Professionals
  • Certified Employee Assistance Professionals
  • Master Addictions Counselors
  • Nationally Certified Counselors
  • Licensed Professional Counselors
  • Licensed Behavioral Practitioners
  • Certified Addiction Counselors
  • Licensed Marriage & Family Counselors
  • Licensed Alcohol and Drug Counselors
  • Internationally Certified Advanced Alcohol and Drug Counselors