CommunityCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CommunityCare provides the following services, when necessary, free of charge, and in a timely manner:

• Reasonable modifications for people with disabilities, and appropriate auxiliary aids and services to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Language assistance services to people with limited English proficiency or whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need reasonable modifications, appropriate auxiliary aids and services or language assistance services, call CommunityCare’s Customer Service at 1-800-777-4890 (TTY/TDD: 1-800-722-0353).

If you believe that CommunityCare has failed to provide these services or discriminated on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex, you can file a grievance by mail, phone, fax, or email at:

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail, phone, or email at:

Complaint forms are available at www.hhs.gov/sites/default/files/ocr-cr-complaint-form-package.pdf.