Introducing: The New CommunityCare Connect Mobile App view more

We are excited to introduce the CommunityCare Connect mobile app for our health plan members! View your member ID card, benefits, deductible information, medical visits, claims and more. CommunityCare Connect is available in the Apple Store and Google Play.

Get information about your medical and pharmacy claims

Check your current deductibles

Find information about your plan benefits

Quick and easy access to your account information

Download or reorder your Member ID card

Set up your online account in a snap

Attention: CommunityCare will be performing systems maintenance Friday, June 2nd starting at 5 p.m. through midnight on Saturday, June 3rd. Some online documents, tools and resources may be unavailable during this time. Thank you for your patience.

Medicare Advantage and Prescription Drug (MAPD) First-Tier, Downstream and Related Entity (FDR) Training and Attestation Requirements

Who is an FDR?

Individuals or entities who have entered into direct contracts with CommunityCare to provide administrative or health care services in connection with MAPD plans CommunityCare sponsors or administers are "first-tier" with respect to CommunityCare. Individuals or entities who contract with a first-tier FDR to perform subcontracted or delegated services for CommunityCare's MAPD plans are considered "downstream" with respect to CommunityCare.

Examples of first-tier or downstream individuals or entities include physicians and physician groups; pharmacists and pharmacy staff; pharmacy benefit managers (PBMs); and administrative service providers who exercise decision-making authority on behalf of CommunityCare (e.g., outside claims reviewers/processors; clinicians performing utilization management or review; enrollment/disenrollment processors).

Your Responsibilities
  • Complete an acceptable General Compliance and Fraud, Waste and Abuse (FWA) training program
  • Maintain evidence that training has been completed
  • Complete and submit the required attestation to CommunityCare by December 31st

MAPD plan sponsors must validate that their FDRs have completed general compliance and FWA training annually. As one of CommunityCare's FDRs, you must complete an appropriate training program, maintain evidence that the training has been completed, and make that documentation available to CommunityCare upon request. Acceptable evidence includes individual certificates of completion or training logs that include employee names, dates of employment, dates of completion and evidence of passing scores (if captured).

Your Training Options

Although FDRs who are enrolled into Medicare Parts A or B, or who are accredited DMEPOS suppliers, are deemed to have met the annual FWA training requirements, they are NOT exempt from Medicare's general compliance training requirement.

Individual FDRs (e.g., independent physicians/pharmacists) and authorized representatives of FDR entities (e.g., management staff of physician groups and PBMs) must complete an attestation once the annual general compliance and FWA training has been completed. You may access the attestation at the link below. You must submit the attestation by December 31st in order to be in compliance with CMS requirements.