How the Employee Assistance Program Works
The CommunityCare Employee Assistance Program (EAP) is here to support you! Appointments are available in person, by phone, or via video for your convenience.
Referrals
There are two ways to be referred to the EAP:
- Self-Referral.
Any employee or dependent can arrange a private confidential appointment to discuss any type of personal problems or concerns. Please
keep in mind that an EAP is not limited; it is for any problem. Problems may include issues involving:
- Family or relationship challenges
- Stress, anger, or depression
- Marital conflict or separation/divorce
- Parenting concerns
- Substance use (alcohol or drugs)
- Work-related issues
- Grief or loss
- Management or Supervisor Referral.
Managers or supervisors can refer any employee to the EAP when there has been a noticeable decline in work performance not corrected by
normal company procedures.
Fees
The EAP is a free benefit provided by your employer. no cost for the initial assessment session. At the first interview, called the assessment, you will describe your problem(s) to a
licensed trained specialist. If the problem cannot be resolved within the sessions model selected by your employer, we will provide an appropriate referral. We will first
consider your insurance coverage to determine what is or isn’t covered prior to making a referral. Our EAP assessors are well acquainted
with established reputable community programs, which offer assistance at no charge, or charge based on one’s ability to pay.
Confidentiality
Our EAP policy statement provides procedures that guarantee each individual’s privacy is protected under federal and state laws.
- No personal information will be placed in your employee file.
- Participation in the EAP will not affect job security or career advancement.
- Family members using the program are also assured complete confidentiality.
After-Hours Support
Life doesn’t stop at 5 p.m., and neither do we. CommunityCare EAP counselors are available for crisis support after hours, on weekends, and during holidays through local and toll-free numbers. The 24 hour help-line is staffed by Master’s-level clinicians.
If you are experiencing an emergency, we recommend dialing 911 or proceeding to the nearest emergency room. Your safety - and the safety of others - comes first.
Contact Us
If you need help, information, or want to talk to a counselor, please visit our Contact Page to connect with a counselor today.