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Job Openings

Member Service Representative (MSR) I

Job #: 18MS26
Department: Membership Services
Location: Tulsa
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Under general supervision, handles customer service inquiries for multiple products and any related follow-up and research. Inquiries may be received via telephonic, email or internal customers. Responsible for performing cross-functional tasks that may service prospective members, enrolled members, employer groups and/or business associates.


  • High School Diploma or equivalency.
  • Experience in the managed healthcare or insurance field preferred.
  • 6 months of any combination of academic education, professional training, or work experience, medical office experience or call center experience which demonstrates the ability to perform this position.
  • Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.
  • Strong written, oral, and interpersonal communication skills with ability to work with internal and external customers.
  • Proven excellence in customer service techniques.
  • Ability to work under general supervision and as a member of a team.
  • Ability to work under stress with production and quality standards.
  • Proficiency in the use of personal computers and database applications.
  • Active listening skills.
  • Ability to maintain professional courtesy, direction and confidentiality at all time.
  • Ability to maintain regular and reliable attendance.
  • Highly organized and attentive to detail.
  • Ability to speak and write fluently in English.
  • Successful completion of Health Care Sanctions background check.
  • Bilingual skills preferred.

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