Workplace integration services are those services, which are required to ensure full understanding, cooperation and effective utilization of the EAP. A CommunityCare EAP professional will work with your company to ensure that each of the following key areas is implemented.
The CommunityCare Account Manager will meet with the appropriate Company Personnel (Personnel, Training, Employee Benefits, Safety, Security, Legal Representatives) in order to prepare recommendations for the most effective administration of the program. Based on these recommendations, consultation will be provided by the Account Manager to develop and incorporate an internal EAP policy statement into existing Company policies.
Following adoption of the policy statement, one or more meetings with key management will occur to describe the program, explain the policy and secure top-level support.
The EAP constitutes an effective "people management" tool for all supervisors. Supervisors are important to overall program success because they are in the best position to observe deteriorating job performance. Supervisor intervention into job problems must stem from observation and documentation of poor performance patterns, not from unprofessional and risky "diagnosis" of personal problems. Therefore, training must provide information, skill development and effective documentation procedures, which increases comfort in addressing poor job performance. Basic training will cover these essential aspects of the EAP:
All training will be developed and delivered in conjunction with the Company training department. Other pertinent details regarding training might include:
Individual telephone consultation will be provided to managers/supervisors with regard to:
It is important that managers/supervisors understand that the EAP is a resource for assisting
them in performing their job to maximum effectiveness, and that seeking individualized assistance is
encouraged and recognized as a sign of an effective manager/supervisor.