First, treat your health insurance card with the same level of care and security given to a debit or credit card. If your insurance card, Social Security number or other personal information is ever lost or stolen, immediately report the matter to our customer service department using the phone number on your ID card. The customer service department can be reached Monday through Friday from 8 a.m. to 8 p.m.
In addition, pay close attention to all EOB forms and be sure to review them to ensure that you have been properly charged for any costs associated with your prescription drug plan. If you need help reviewing your EOBs, seek the assistance of a family member or trusted friend, or call our customer service department.