You may receive a vision screening exam once every twelve months. This includes a brief history, a visual field and glaucoma screening, and refraction for eyeglasses. You are also eligible to receive a standard pair of eyeglasses every 24 months. Our eyeglass benefit is limited to single vision lenses or standard lined bifocals with a standard plastic frame.
You do not need to contact CommunityCare or your PCP before scheduling your routine vision screening; authorization rules may apply. You will be charged your office co-payment for the screening. Remember to show your ID card at your office visit.
If your vision provider finds a potential medical problem with your eyes, you will need to contact your PCP for further treatment options.
Please call our Member Services Department at 1-800-642-8065 to locate a vision provider. Member Services Representatives will be available Monday through Friday from 8:00 am to 8:00 pm, CST. From October 1, 2016 through February 14, 2017, Member Services hours will include Saturdays, Sundays and some Holidays. TTY/TDD users should call 1-800-722-0353.