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Job Openings

Member Service Representative (MSR) I

Job #: 18MS46
Department: Membership Services
Location: Tulsa
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Under general supervision, handles customer service inquiries for multiple products and any related follow-up and research. Inquiries may be received via telephonic, email or internal customers. Responsible for performing cross-functional tasks that may service prospective members, enrolled members, employer groups and/or business associates.

REQUIRED QUALIFICATIONS

  • High School Diploma or equivalency.
  • Experience in the managed healthcare or insurance field preferred.
  • 6 months of any combination of academic education, professional training, or work experience, medical office experience or call center experience which demonstrates the ability to perform this position.
  • Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.
  • Strong written, oral, and interpersonal communication skills with ability to work with internal and external customers.
  • Proven excellence in customer service techniques.
  • Ability to work under general supervision and as a member of a team.
  • Ability to work under stress with production and quality standards.
  • Proficiency in the use of personal computers and database applications.
  • Active listening skills.
  • Ability to maintain professional courtesy, direction and confidentiality at all time.
  • Ability to maintain regular and reliable attendance.
  • Highly organized and attentive to detail.
  • Ability to speak and write fluently in English.
  • Successful completion of Health Care Sanctions background check.
  • Bilingual skills preferred.

INTERNAL APPLICANTS

Any full-time, active employee is eligible to apply as long as you have been in your current position at least 1 year, are not under formal discipline for any performance or attendance problems, and you meet with minimum requirements listed above. If you would like more information regarding this position, please contact Human Resources.

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