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Job Openings

Member Service Representative I ***

Job #: 18MS27
Department: Membership Services
Location: Tulsa
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Under general supervison, handles customer service inquiries for multiple products and any related follow-up and research. Inquiries may be received via telephonic, email or internal customers. Responsible for performing cross-functional tasks servicing prospective members, enrolled members, employer groups and business associates.


  • High School Diploma or equivalency.
  • Experience in the managed healthcare or insurance field preferred.
  • Two years of any combination of academic education, professional training, or work experience, medical office experience or call center experience which demonstrates the ability to perform this position.
  • Ability to read, comprehend, and explain health benefits in a clear, concise, and professional manner.
  • Strong written, oral, and interpersonal communication skills with ability to work with internal and external customers
  • Proven excellence in customer service techniques.
  • Ability to work under general supervision and as a member of a team.
  • Proficiency in the use of personal computers and database applications.
  • Ability to type 30 wpm; testing required.
  • Active listening skills.
  • Ability to maintain professional courtesy, direction and confidentiality at all time.
  • Highly organized and attentive to detail.
  • Ability to converse and write fluently in English.
  • Bilingual skills preferred.
  • Successful completion of Health Care Sanctions background check.

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