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Job Openings

Auditor/Trainer (139)

Job #: 17OS144
Department: Operations Support
Location: Tulsa
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Responsible for training Member Services representatives about member health plan needs as well as providing information and education on policies, procedures, benefits, new products, updates to benefits/system and scripting for Member Services. Coordinates continuous education for Member Service representatives through group and/or individual training. This training will provide for delivery of highest quality of Member Services.


  • Graduation from High School. College degree preferred.
  • 5 years in a customer service capacity. Managed healthcare or insurance industry preferred.
  • Previous experience in leadership role preferred.
  • Prior working knowledge of claims/member related experience in managed care or insurance industry. HMO experience preferred.
  • Understanding of CPT, ICD 9 and medical terminology.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills.
  • Ability to read, analyze and interpret complex documents including health benefit booklets.
  • Bilingual preferred.
  • Ability to work effectively with individuals at all levels.
  • Proficiency in using word processing and database applications on a personal computer.
  • Successful completion of Health Care Sanctions background check.
  • Ability to maintain and preserve information of highly confidential nature.
  • Highly organized and attentive to detail.
  • Ability to converse and write fluently in English.

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