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Job Openings

Member Service Representative II *****

Job #: 17MS76
Department: Membership Services
Location: Tulsa
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Under general supervision, handles customer service inquiries for multiple products and any related follow-up and research. Inquiries may be received via telephonic, email or internal customers. Responsible for performing cross-functional tasks servicing prospective members, enrolled members, employer groups and business associates.

REQUIRED QUALIFICATIONS

  • High School Diploma or equivalency.
  • Two years customer service experience, call center or health care industry.
  • Cross trained and functional on two or more lines of business.
  • Strong written, oral, and interpersonal communication skills with ability to work with internal and external customers
  • Proven excellence in customer service techniques.
  • Ability to work under general supervision and as a member of a team.
  • Proficiency in the use of personal computers and database applications.
  • Ability to type 30 wpm; testing required.
  • Active listening skills.
  • Ability to maintain professional courtesy, direction and confidentiality at all time.
  • Highly organized and attentive to detail.
  • Ability to converse and write fluently in English.
  • Bilingual skills preferred.
  • Ability to speak and write fluently in English, Bilingual preferred.
  • Successful completion of Health Care Sanctions background check.

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